our leadership team
tess fria - country director, philippines
tess oversees our philippines business operations. an industrial engineer by profession, tess brings over 10 years of call center industry experience. her background includes varied disciplines from human resources, employee training, and contact center operations.warren garcera - client program management, philippines
warren leads our client operations center of excellence. he oversees daily operations of key client campaigns and assures implementation of continuous improvement initiatives as as compliance with key client program objectives.jem valencia - human resources and service quality management, philippines
jem leads our HR and quality practices in the philippines based contact center.elizabeth currie - COO canadian operations
elizabeth is COO of our canadian delivery centers. she oversees all aspects of our near-shore operations. core to elizabeth's role is the continuous monitoring of financial performance and productivity, human resource planning, and quality assurance. elizabeth brings 15 years experience in the research and customer care industry. she has been involved in each step of customer care installations. elizabeth also holds the position of vice president of field research at Corporate Research Associates Inc., where she is responsible for the overall direction and co-ordination of all the company's field services for market research projects.andrew o'brien - vp business development
andrew brings a strong operational background to the business development team. before this assignment, andrew was responsible VP for vancouver contact center operations.our executive team
kamran sokhanvariarmin pressler
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our advisory team
michael k. batemantim keefe
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